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Terms & Conditions

1. General provisions and definitions.


1.1 These General Terms and Conditions (hereinafter referred to as the "GTC") apply to the business relationship between the buyer and the shop operator - Ing. Jozef Valček-LINOVA, Petzvalova 51, 040 11 Košice, ID 11 963 948 (hereinafter referred to as the seller or LINOVA)  concluded through the e-commerce system www.shop.linova.sk (hereinafter referred to as "the system").

1.2 The GTC regulates the rights and obligations of subscribers of a distance contract through the www.shop.linova.sk server between the seller and the buyer.

1.3 The rights and obligations of the parties to the purchase contract are governed by the law of the purchase contract under art. § 588 et seq. in conjunction with Ust. § 612 et seq. of Act no. 40/1964 Coll., Civil Code.

1.4 Buyer means a natural or legal person who has sent an electronic order, processed by a trading system, after the authorization itself.

1.5 An electronic order is a sent electronic form, containing information about the buyer, a list of ordered goods from the e-commerce offer and the price of such goods processed by the trade system or e-mail sent to the address of the seller.

2. Order

2.1 The validity of an electronic order is a true and complete completion of all, by the registration form of required data and particulars, including telephone contact.

2.2 All accepted electronic orders are considered as draft contract and are considered binding.

2.3 A contract of purchase on the basis of which the seller sells the goods to the buyer arises on the basis of a binding order confirmation in the system. By the seller e-mail confirmed order (or part of it) is considered binding for both parties unless the conditions agreed at the time of confirmation are breached and at the same time the relationship between the customer and seller.

2.4 The essential conditions are mainly the content of the order (exact specification of the goods and their number), the price for the goods and the transport, the way of delivery, the way of payment for the goods.

3. Cancellation of the order

3.1 Cancellation of Purchase Order
The buyer has the right to cancel the order without giving any reason at any time prior to its binding confirmation by the seller. After binding order confirmation only if the seller does not meet agreed delivery conditions. In the event of cancellation of a confirmed order, the buyer is obliged to pay the seller the damages incurred by the negotiation. The seller claims the right to damages in particular in the case of the purchase of "custom-made" goods that was necessary to obtain the customer's wishes or in the event that the costs incurred were incurred in connection with the securing of the goods. The cancellation fee may be up to 50% of the total price of the goods.

3.2 Cancellation of the order by the seller

Seller reserves the right to cancel the order or part thereof in the following cases:

* In the case of an order for a delivery order, it was not possible to confirm the order (the wrong telephone number, unavailable, does not respond to emails, etc.)
* if the buyer has not taken delivery of the goods in the past or otherwise violated the terms and conditions
* the goods are no longer manufactured or delivered or the price of the supplier has changed significantly. In the event that this happens, the seller will immediately contact the buyer to agree on the next proceeding. If the buyer has already paid part or the whole of the purchase price, this amount will be transferred back to his account or address within 15 calendar days.

4. Withdrawal from the sales contract (mail order)

4.1 Withdrawal from the Buyer's Purchase Agreement
Buyer has the right to comply with the Consumer Protection Act no. 108/2000 Z.z. to withdraw from the purchase contract within 7 working days of receipt of the goods. In the event that this right is exercised, the buyer is required to comply with the conditions and procedure specified in clause 4.2. GTC.

4.2 How to proceed in case of withdrawal from the purchase contract
Given that, in the event of cancellation, the contract is canceled, returned or replaced by the supplier to the buyer and the buyer to the supplier for all reciprocal transactions.
If the customer decides to withdraw from the contract within the time limit specified in point 4.1, he / she must comply with the following conditions:

* contact the seller -  (see contact) with a withdrawal request, including the order number, name and surname, date of purchase and your account number or money-back address.
* if the buyer has already received and received the goods, he will send it back to our address in the contact section under the following conditions:
* the goods must be in the original undamaged packaging (with an undamaged protective foil)
* goods must not be used
* the goods must be undamaged
* the goods must be complete (including the package leaflet and the like)
* send with proof of purchase - invoice

Once all the above conditions for the return of the goods are met, we send you the money for the goods by transfer to your account within 14 working days after the physical receipt of the goods.
The goods must be sent by registered and insured, as we are not liable for any possible loss on our way to us. Shipments will not be accepted.
In the event of failure to comply with any of the above conditions, the withdrawal will not be accepted and the goods will be returned to the returning costs.

5. Pricing conditions

5.1 The price of products is the price including VAT.

5.2 Prices for postage and packaging are set out in point 6

5.3 The buyer has the option to pay in the following currencies: EUR

6. Postage and packing

6.1 The seller - does not charge the packaging.

6.2 The postage rate is stated including VAT and is determined from the final amount of the order after all discounts as follows:

Slovak Post (delivery within 2-3 business days from dispatch) - for orders with a total amount over 39 €, postage is free of charge. In the case of an order up to 39 € (inclusive), postage is charged at € 3.80

EMS courier service - (delivery within 24 hours of dispatch) - in the case of an order with a total amount over € 130, postage is free of charge. In the case of an order up to a total of € 130 (inclusive), postage is charged at € 7

6.3 In case of personal collection, postage is not charged.

6.4 Postage and packing for deliveries to the territory of the Member States of the European Union, of other countries is determined individually by written agreement (email) between the buyer and the seller.

7. Terms and Payment Options for Goods

7.1 One-time transfer from a bank account to seller, specified in the mail notification.

7.2 Payment of the cash on delivery of goods to the post office.
 
7.3 Cash at the registered office of the company on the basis of an invoice and issued cash receipt.

7.4 Unless the price for the delivered products is paid in full, the seller has the right to discontinue further deliveries until the price is paid.

8. Delivery conditions

8.1 Deliveries of subject matter (ordered goods) will be dispatched as soon as possible, depending on the availability of the products and the operations of the seller. Each item displays the availability of the goods.

8.2 Every customer is informed of any changes in order status by email. You can check the status of the order after signing in to the system.

8.3 The goods are delivered through the Slovak Post or EMS courier service to the address given to the customers in the order. Goods shipments always contain an invoice.

8.4 Goods are also available for personal collection by mutual agreement.

8.5 Ownership of the products passes to the buyer by taking over and paying the purchase price.

8.6 We deliver the goods exclusively on the territory of the Slovak Republic.

8.7 Supply of goods to the territory of the Member States of the European Union, of other countries, subject to prior approval and mutual written approval, the postage and packaging charges and / further delivery conditions between the buyer and the seller.

9. Warranty and Complaint Procedure

9.1 This Complaint Procedure applies to goods that have been purchased at seller and whose claim was filed within the warranty period of 24 months from the date of purchase of the goods.

9.2 For each item purchased at seller when delivered to the buyer, is accompanied by an invoice (sales document), which also serves as a guarantee document.

9.3 When taking over the goods, the Buyer is obliged to check the following:

* whether it is a product that was ordered (if it is a product that was not ordered, the goods did not unpack, do not open or it could not be changed)
* whether the product is in its intact state, ie. whether or not he has a clear defect
* whether all its parts are working

The warranty does not apply to defects in goods caused by improper use, storage or damage to the buyer. The packaging and contents of the product must not be mechanically damaged (mechanical damage also means damage to the product,